"Agreed Purposes" means Event and community management and administration; and marketing.
"Controller", "processor", "data subject", "personal data", "personal data breach", "processing" and "appropriate technical and organisational measures" have the meaning as set out in the Data Protection Legislation.
"Data Protection Legislation" means:
"EU GDPR" means the General Data Protection Regulation ((EU) 2016/679).
"Event" means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue or hosted by Us in respect of which We have the right to sell Tickets or a Premium Subscription.
"Permitted Recipients" means the parties to this agreement, the employees of each party, any third parties engaged to perform obligations in connection with this agreement.
"Premium Subscription" means a subscription that provides access to additional material such as posts, images or streamed content provided by You and hosted by Us.
"Promoter" means the person firm or company staging the Event if different from Us and the Venue.
"Shared Personal Data" means the personal data to be shared between the parties under clause 8 of this agreement. Shared Personal Data shall be confined to the following categories of information relevant to the following categories of data subject:
"Tickets" means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event.
"UK GDPR" has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
"Venue" means any facilities or locations of any nature where the Event is being held.
"We" means InYouGo Group Limited. "Us" and "Our" shall be read accordingly.
"You" means the Promoter or Venue as applicable or anybody who in Our reasonable opinion is acting with their authority or permission. "Your" shall be read accordingly.
These terms and conditions incorporate and should be read in accordance with the Terms of Use.
By creating an Event via the InYouGo website or app, You appoint Us as Your non-exclusive agent to promote, and collect payment for, sales of Tickets on Your behalf on the terms of this agreement, and We accept the appointment on those terms.
You will ensure that each listing of an Event by You on the InYouGo website or app complies with Our Acceptable Use Policy, and includes full and accurate information relating to the Event and in accordance with applicable laws.
You will ensure that details of Events listed by You on the website or app are kept up-to-date, and You will notify ticket-holders of any cancellations or modifications to Events.
You will be liable for all costs incurred by Us caused by Event cancellations or changes.
You will be liable for any refunds due and payable to Ticket holders, as a result of cancellation, programme changes or otherwise.
You shall indemnify Us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Us arising out of or in connection with the cancellation of or changes to Events and/or Your failure to refund Ticket holders.
In order to sell Tickets or Premium Subscriptions via Our website and app You will need to set up a Stripe account connected to Our Stripe platform account and shall be bound by the relevant Stripe terms of service.
Our fees are set out in Your commercial agreement with Us or as detailed on Our pricing page at the time of contracting. We reserve the right to negotiate bespoke fee structures for enterprise partners.
For consumer checkout flows, the final price to be paid by the customer (including all applicable fees) will always be clearly displayed before they complete their purchase.
We may amend Our standard fees at any time on 30 days' prior written notice to You. This will not affect orders already placed.
You authorise Us to collect payment for Tickets and/or Subscriptions from customers. We shall deduct Booking Fees, Payment Processing Fees and Network Fees from any such payments received, and remit the balance to You via Stripe within 14 days after the conclusion of the Event, unless otherwise agreed in writing.
We may set-off any amounts owed to Us by You under this agreement against sales proceeds held by Us on Your behalf.
Without prejudice to Your liability for all refunds as set out above, We may also at Our discretion refund the price of Tickets or Premium Subscriptions in the event of Event cancellations or changes and set-off such refunds against sale proceeds.
You shall be responsible for the payment of all taxes due on sale proceeds together with any chargebacks received by Us from Our bank in relation to Events (e.g. in relation to fraud, declined transactions, cardholder disputes, returned Tickets etc.).
We provide standard customer support for Ticket purchasers via email and chat.
Enhanced customer support packages for Organisers, including dedicated account management or phone support, may be included as part of enterprise commercial agreements where discussed and agreed in writing.
This clause sets out the framework for the sharing of personal data between the parties as controllers. Each party acknowledges that one party (referred to in this clause as the Data Discloser) will regularly disclose to the other party Shared Personal Data collected by the Data Discloser for the Agreed Purposes.
Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation, and any material breach of the Data Protection Legislation by one party shall, if not remedied within 30 days of written notice from the other party, give grounds to the other party to terminate this agreement with immediate effect.
Each party shall:
Each party shall assist the other in complying with all applicable requirements of the Data Protection Legislation. In particular, each party shall:
You shall allow customers with Tickets access or admission to Events. The format of digital Tickets shall be notified by Us to You prior to the Event.
It is Your responsibility to ensure You purchase compatible barcode scanners that will work with Our app.
We shall not be liable for counterfeit or stolen Tickets.
You will comply with all applicable laws and regulations with respect to Your activities under this agreement.
You will obtain and shall maintain all necessary licences, consents, and permissions necessary for You to promote and/or organise each Event.
To the fullest extent permitted by law, We exclude all liability to You for claims by customers against You relating to Tickets or Events.
You shall be solely responsible for ensuring You comply with all relevant legal requirements relating to Events including, but not limited to, compliance with all and any applicable equality laws and health and safety legislation.
We shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement.
Without prejudice to the above, our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to £10,000.
You shall defend, indemnify and hold Us harmless against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Us arising out of or in connection with Your, your employees and your agents' use of the website and/or app, the promotion and organisation of Events and breach of the Data Protection Legislation.
While You continue to use Our services and for a period of one year afterwards You shall maintain in force insurance policies with reputable insurance companies, against all risks that would normally be insured against by a prudent businessperson in connection with the risks associated with this agreement, and produce to Us on demand full particulars of that insurance and the receipt for the then current premium.
Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate this agreement by giving 30 days' written notice to the affected party.
If there is an inconsistency between any of the provisions in the main body of this agreement and the Terms of Use, the provisions in the Terms of Use shall prevail.
We may update or amend these terms from time to time to reflect changes to our business, products, or legal requirements. We will provide you with reasonable notice of material changes via email or through a notification on your dashboard.
Your continued use of the InYouGo platform following the effective date of any changes constitutes your acceptance of the modified terms. If you do not agree to the changes, you must stop using our services and terminate your account before the changes take effect.
A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.
Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
You shall not, without Our prior written consent, assign, novate, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
Nothing in this agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
This agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
Any notice given to a party under or in connection with this agreement shall be in writing and shall be:
Any notice shall be deemed to have been received:
This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
We may provide You with the ability to embed Our booking technology within Your own website or to host booking pages on a custom domain. The following terms apply to such arrangements:
Customers who purchase Tickets through branded booking flows or custom domains are bound by Our Ticket Terms. Your privacy policy may also apply to such transactions alongside Our Privacy Policy.
For branded booking flows and custom domains, We act as a Data Processor on Your behalf (as Data Controller) in respect of customer personal data collected during the booking process. The provisions of clause 8 (Personal Data) of this agreement apply accordingly, and You must ensure You have appropriate privacy notices in place for customers.
Where customers choose to create an InYouGo account during the booking process, We become a Data Controller for that account data in addition to Our role as processor for the transaction.
Where We manage a custom domain on Your behalf for booking purposes, We are responsible for maintaining valid SSL certificates and security for that domain. We are not responsible for the security of any other parts of Your website or infrastructure.
You are solely responsible for the accuracy and legality of all Event information, descriptions, images, pricing, and any other content You provide to Us for display on the Platform or through branded booking flows.
We shall not be liable for any claims, losses, or damages arising from incorrect, misleading, or unlawful information provided by You, including but not limited to:
You shall indemnify Us against all liabilities arising from Your content as set forth in clause 12 (Indemnity).
Our "Powered by InYouGo" branding must be displayed on booking flows in accordance with Your service tier. The requirement to display Our branding is subject to volume thresholds as specified in Your service agreement with Us.
You may not remove, obscure, or modify Our branding without Our prior written consent.
We grant You a limited, non-exclusive, non-transferable licence to use Our trade marks solely for the purpose of indicating that Your booking flows are powered by InYouGo, subject to any brand guidelines We may provide.
Access to Our API for integration purposes is subject to separate API Terms and Conditions, which will be provided upon request. Enterprise integrations may require a separate written agreement.
Last updated: 4th December 2025