"Event" means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue or hosted by Us in respect of which We have the right to sell You Tickets or a Premium Subscription.
"Premium Subscription" means a subscription that provides access to additional material such as posts, images or streamed content provided by a Venue or Promoter and hosted by Us.
"Promoter" means the person firm or company staging the Event if different from Us and the Venue.
"Tickets" means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event.
"Venue" means any facilities or locations of any nature where the Event is being held.
"We" means InYouGo Group Limited. "Us" and "Our" shall be read accordingly.
"You" means you or anybody who in Our reasonable opinion is acting with Your authority or permission. "Your" shall be read accordingly.
These terms and conditions incorporate and should be read in accordance with the Terms of Use, and may be supplemented by Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.
All Tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket. For streamed Events, you will have to be logged into the account that made the purchase to access the Event.
It is Your responsibility to check Your Tickets as if You have made a mistake it cannot always be rectified after purchase. Please check Your Tickets on receipt carefully and contact us immediately if there is a mistake.
We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue.
Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.
Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.
The price of the Ticket and/or Premium Subscription shall be the price set at the time We accept Your order. All prices set are in pounds sterling (£) (GBP).
No order will be accepted until We have received full payment.
We accept payment by credit cards and debit cards. We do not accept cash or cheques.
We will do all that We reasonably can to ensure that all of the information You give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on Our part, any failure by us to comply with this contract or Our Privacy Policy or breach by us of Our duties under applicable laws, We will not be legally responsible to You for any loss that You may suffer if a third party gains unauthorised access to any information that You give us.
Your credit card or debit card will be charged immediately.
All payments by credit card or debit card need to be authorised by the relevant card issuer.
The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.
WE ACT AS AGENT FOR THE VENUE/PROMOTER AND ARE NOT LIABLE FOR CANCELLED OR RESCHEDULED EVENTS.
Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, in the first instance you should contact us for a refund.
WE WILL USE REASONABLE EFFORTS TO OBTAIN A REFUND ON YOUR BEHALF BUT WILL NOT BE ABLE TO PROVIDE A REFUND IF THE VENUE/PROMOTER HAS NOT PROVIDED US WITH SUFFICIENT FUNDS TO DO SO.
In such circumstances you will need to contact the Venue/Promoter to claim a refund.
The refund for Tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid in accordance with the STAR Code of Practice. In order to claim Your refund, please apply in writing to the relevant Venue or Promoter.
All booking fees are non-refundable.
These Terms and Conditions do not and shall not affect Your statutory rights as a consumer. For further information about Your statutory rights contact Citizens Advice or the Department for Business and Trade.
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at Your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 6.
Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.
It is Your responsibility to ascertain whether an Event has been cancelled or rescheduled and the date and time of any rescheduled Event. Where an Event is cancelled or rescheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
You may not re-sell or transfer a Ticket.
Any Ticket obtained in breach of these terms and conditions shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.
Void Tickets are non-refundable.
Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without Our agreement, without prior notice unless the purchase of an excess was due to Our error.
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.
If Ticket holders have any special requirements or concerns about accessibility or any special effects which may be featured at the Event, prior notice should be provided to Us when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
Pre-orders are available for certain items that supplement your event experience, such as merchandise, interval drinks, or other venue items. The following terms apply to all pre-orders:
Pre-orders are otherwise subject to the same terms regarding refunds and exchanges as Tickets – they are non-refundable and non-exchangeable except as stated above.
NO PURCHASE OR PAYMENT NECESSARY TO ENTER THE LOTTERY.
No purchase is required to enter. You can only win the lottery for each performance once. Entrants are selected at random. By entering your email you are giving InYouGo permission to contact you via email or push notification per our Privacy Policy.
If you opt-in to be contacted by the production for marketing purposes, they will be able to send you emails through the InYouGo platform. However, the production will not be able to see your email address. You can opt-out at any point in time by contacting the InYouGo support team or through your account settings.
When the winners are drawn for each lottery, the same computer process will be used to randomly select "reserve" winners. If you are a "reserve" winner and the original winner does not claim the tickets, you will be sent a notification to let you know that you've been assigned as a winner. All replacement winners are selected from the drawn "reserve" at random. InYouGo takes no responsibility for undelivered winner emails or push notifications.
Lottery tickets cannot be exchanged, refunded or resold.
Your participation in any of the lotteries is subject to our standard Terms and Conditions. The promoter of this series of lotteries is InYouGo Group Limited.
This is a series of promotional prize draws and the term "lottery" is only used in a brand sense. No gambling is involved.
If You have a complaint about Your Ticket purchase or an Event, please contact Us at support@inyougo.com. We will aim to respond to complaints within 5 working days.
We are a member of the Society of Ticket Agents and Retailers (STAR) and adhere to the STAR Code of Practice. If You are not satisfied with Our response to Your complaint, You may refer the matter to STAR for independent review.
These Terms and Conditions are governed by the law of England and Wales. If You are a consumer, You and We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.
If You are a business, these terms and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England.
Last updated: 4th December 2025